Calls
Vault Voice import
Import Google Voice call metadata as CRM call evidence.
For admins.
When to use this
Use this when call metadata has been exported from Google Vault or Google Voice and needs to become CRM evidence in Klienta.
Vault Voice Import is a batch import. It is not a live Google Voice sync and it is not ordinary call-log storage.
Before you start
- Confirm the export package is available.
- Confirm the export includes the expected call metadata.
- Decide who should review unmatched or unsupported entries.
Steps
- Open the call import or admin calls workflow.
- Upload the Vault Voice export package.
- Review unsupported paths or files.
- Review matched CRM call evidence.
- Resolve unmatched records where possible.
- Use imported evidence during contact, company, or pipeline review.
What happens next
Matched call metadata becomes CRM-safe call evidence. Unsupported export contents remain visible for review instead of being silently accepted.
Troubleshooting
- Unsupported paths usually mean the export contains files Klienta does not parse.
- Unmatched calls need review against contacts, companies, and reachable methods.
- Missing recordings are expected if the export only contains metadata.