Troubleshooting
Contact support
Escalate a Klienta issue with the details support needs.
When to use this
Use this after the relevant workflow article and troubleshooting notes do not resolve the issue.
Support is an escalation path. Start with the Help Center article for the workflow, then include the details that make the issue reproducible.
Before you start
- Identify the workflow where the issue happened.
- Capture the affected record, import, dropbox message, contact, company, or offer.
- Take a screenshot when the visual state matters.
Steps
- Email contact@klienta.org.
- Include your organization name and user email.
- Include the page URL where the problem happened.
- Include the relevant ID when available, such as import ID, contact, company, pipeline item, or offer.
- Include the exact action you expected and what happened instead.
- Attach screenshots or acknowledgement emails when useful.
What happens next
Support can investigate the exact workflow instead of starting from a generic bug report. For import and dropbox issues, IDs and acknowledgement messages are usually the fastest path to resolution.
Troubleshooting
- For rejected dropbox messages, include the sender address and acknowledgement text.
- For import failures, include the import ID and file type.
- For missing assignments, include the contact and target employee.