Email Setup
Dropbox acknowledgements
Read the email response that explains whether a dropbox message filed.
When to use this
Use this when an employee asks whether a BCC, forward, or autoforward message reached Klienta.
A Dropbox Acknowledgement is the response email Klienta sends after processing a dropbox message.
Before you start
- Ask the employee for the acknowledgement email.
- Ask which sender address they used.
- Ask whether they used a Personal Dropbox or Context Dropbox.
Steps
- Read the acknowledgement status.
- If the message filed, open the linked CRM context and confirm the thread is visible.
- If it needs review, open Communications and inspect the reason.
- If it was rejected, compare the sender address and target context with Email Setup.
What happens next
Filed messages become CRM Email Threads or Captured Replies. Messages that need review remain visible for admin reconciliation. Rejected messages are not silently filed.
Troubleshooting
- Filed to the wrong contact usually means a Personal Dropbox matched ambiguously.
- Rejected sender usually means the email identity is not approved.
- Needs review often means the external participant or context could not be matched safely.